Deposit Questions

Index:
How to check an account
Opening a new account
Internet Banking
CHECKFREE Billpay
Telebank
Check Reorder
Purchase Savings Bonds
Redeem Savings Bonds
Stop-Payment on a check
Lost/Stolen Checkbook
Add a name to an account
Delete a name from an account
Name Change: Married/Divorced

How can I check my account without having to call the bank?
Click the online banking link on the right side of the home page for our 24 hour internet banking services. We also have 24 hour telebank services. That number is (660)646-7400 or (660)646-7500.

What do I need to bring with me to open a new account?
We will need a copy of your Drivers License or Picture ID and Social Security card. If your address is different than what is printed on your Drivers License, we will need a copy of something showing your physical address (i.e. electric bill, change of address from the post office or department of revenue, etc.)

I am not signed up for online banking. How do I sign up?
Go to our home page. Click the Online Banking link, then either personal enrollment form for a personal checking or savings account or business enrollment form for a business checking or savings account. Follow the step-by-step instructions.

I would like to pay bills online. Do you offer a service for that?
We now have a service called CHECKFREE Billpay. It works through your online banking account (if you are not signed up for online banking please refer to the question above). You will first need to come into the bank to sign a form or print out the PDF version here to bring to the bank. Once the form is filled out there will be a new link on the home page of your online banking account called Billpay (Usually takes 24 hours before it is activated). You can then input the information for your bills and pay bills online with ease. If you are having trouble, please do not hesitate to call one of our representatives at (660) 646-3733.

I am not signed up for Telebank. How do I sign up?
Call the bank at (660)646-3733 and ask for bookkeeping. They will take your information and get you set up within 24 hours.

When I call Telebank, it just keeps ringing. What am I doing wrong?
There are too many people calling at the same time. There is no busy signal, so try calling a little bit later. The phone numbers are (660)646-7400 or (660)646-7500.

I can not find my check reorder form. What do I do?
You can bring in a deposit slip or a voided check to the bank. Make sure all of your information is still current. You can also go to the Personal Banking tab on our website and click the Deluxe reorder logo to order them yourself, however, you need to know your next starting number.

How do I purchase a Savings Bond?
You will need the name, address, and social security number of the payee. We offer EE and I bonds. To learn more about them click here. Come in and talk to a representative today about purchasing a savings bond.

How do I redeem a Savings Bond?
Bring in the original savings bond and ask to speak with one of our representatives.

My check was lost in the mail. How do I put a stop-payment on a check?
Come into the bank and talk with one of our representatives. There is a form you will need to fill out and sign. This has to be completed before the check clears. The fee is $20.

My checkbook is lost or stolen. What do I do?
Come into the bank and talk with one of our representatives immediately. We will take the appropriate actions to make sure your account is secure.

I would like to add someone to my account. How do I do that?
You will need to come to the bank and talk with one of our new account specialist. They will fill out a new signature card for everyone to sign/re-sign.

I would like to take a name off of my account. How do I do that?
You can ONLY take a name off of your account if he/she is an authorized signer or a beneficiary. If you are trying to take a joint owner's name off of your account you will have to close the account and reopen a new one without his/her name. You can add/delete authorized signers or beneficiaries at anytime.

I have recently got married/divorced. How do I change my last name on my bank account?
See one of our new account specialists with documentation stating your new last name. (i.e. a copy of the marriage certificate, divorce papers, picture ID, etc.) They will then print a new signature card for you to sign with your new name.