Bookkeeping Questions

Index:
Lost or stolen debit card
Wire funds and fees
ACH transaction posting
Stop-payment on an ACH
Unauthorized ACH/Debit

My debit card is lost or stolen. What do I do?
Please call Shazam at 1-800-383-8000 and follow the step-by-step instructions.

How do I wire funds and what are the fees?
You will need to fill out the Wire Transfer Request Form. Click here for our incoming wire instructions. Incoming wire fees are $10. Outgoing wire fees are $15.

I do not see my ACH Deposit posted yet. When will it show up in my account?
ACH Deposits are posted by 9 a.m. If the funds are not in by 9 a.m., they will not show up on that business day.

I have an ACH payment coming out and would like to stop it. How do I do that?
ACH stop-payment requests have to be filled out at least 3 business days before it is scheduled to clear your account. You will need to come in and talk with a bookkeeping representative to fill out an ACH stop-payment request form.

I have an unauthorized ACH/Debit coming out of my account. How do I handle that?
First you will need to contact the company from which it originated to try and resolve the issue. If the problem persists, please contact our bookkeeping department.